Yesterday, an Anchorage grand jury indicted five non-residents for defrauding the Adult Public Assistance Program based on four separate incidents. One other non-resident was charged in Fairbanks. The Adult Public Assistance program is designed as a State supplement to the Federal Supplemental Security Income Program. The Adult Public Assistance program, which is funded entirely with state funds, is only available to Alaska residents. For full story
Good afternoon, Everyone!
History: We have MAGI cases that cannot be worked timely in ARIES because of programming issues related to continued development and improvements of the system. Originally, the decision was made to work all MAGI cases in ARIES so they could easily be tracked and staff would become comfortable working in the new system. The exceptions to this was if the case was over 12 months old or a medically urgent need was not able to be processed in ARIES, these cases were then processed in EIS.
Many staff around the state have asked that we take a look at our telephone system and make changes to meet our business needs. We heard you!
During the past 8 months we’ve done a lot of preparation to implement a Virtual Contact Center (VCC). Here is some general information on this project as we get ready to launch it. During the next month and a half, more information will be shared. The VCC will be utilized only by the Field Services Offices due to the funding associated with this project.
The Division has implemented BPR in 8 offices (Ketchikan,
Juneau, Muldoon, Sitka, Wasilla, Kenai, Homer and Fairbanks)!
Fairbanks implemented last week (July 11th) and
—they did a remarkable job! Great work on the part of the eligibility
staff to work the new processes.
We have four offices who have implemented BPR and the approved/denied numbers are very impressive! For staff who haven’t been through the process yet, approved/denied % is a direct reflection of One & Done, the primary method of reducing multiple/duplicate client contact on the phone and in the lobby. This process is working and it is wonderful to be able to see the data that confirms how efficient the division is becoming! Thank you!
Muldoon implemented BPR on May 23 and they are showing strong leadership support and engaged staff! Muldoon is adjusting to added staff from Gambell in an effort to ensure they were appropriately staffed to cover the lobby and phones. This has allowed Muldoon to be able to accomplish most of the daily goals they have set for themselves during the last couple of weeks.
We heard you AND it is making a difference!!
The Statewide Planning Team (and other staff who mentioned this to us over the past year) overwhelmingly recommended that all eligibility staff learn both systems (EIS and ARIES) and learn all programs.