Sean, Tammie and Aimee would like to express our thanks to all of the staff who met with us during our office field visits, to those who asked tough questions that needed understanding for you to provide accurate information to our clients, and for providing recommendations to improve upon the information being shared with the entire Division. Although we were not able to visit every office, we wanted to provide some written information for everyone. Therefore, the following questions and answers are a direct result of the discussions that the field staff had with us. As we mentioned during the visits, please do not hesitate to contact us if you have questions or need clarification.
We are very proud of our DPA team, the work that you do every day to help those less fortunate is very humbling. Thank you.
By July 5th, 99.8% of SNAP backlog benchmark set by FNS on May 6, 2015 was addressed. Also, DPA’s overall timeliness for SNAP applications now meets federal standards. What an achievement! It’s especially noteworthy given the drop in the backlog for virtually every other program, including Medicaid.
Last week’s numbers are a big shout out to the great work everyone has done and is doing. Good gains everywhere and the team is a hair’s breadth from closing the books on the SNAP backlog. Even with the intense effort on the SNAP apps, the untimely workload across all programs is dwindling. We saw the biggest drop in the MAGI-Medicaid workload since is this effort started and the week of June 22, was the third week in a row with declines in stale MAGI applications. Very soon ARIES will have additional functionality that is going to help drill through the remaining work.