Field Services Managers are hearing numerous feedback from staff statewide about First Contact Resolution (FCR). Staff are seeing the benefits and the reports are positive.
A Message from the Chief of Field Services to all Field Services Staff
As you are aware by the EIS-R updates, the ARIES Self-Service Portal (SSP) was scheduled to “go-live” on December 13 and we have met this goal! This means the ARIES SSP is available to the public today. Clients can access the SSP via the MyAlaska web portal which enables them to apply for Medicaid.
Hello DPA Staff,
Thank you for your assistance in providing solutions to improve the timeliness of our applications and recertification/renewals. The collaborative problem solving events held in each region brought forward great ideas and suggestions from all of you!
Finally, an EIS-R Project Update! I’m sure many of you have probably been wondering, “What’s going on?”
View this ARIES update. (PDF)
The following set of frequently asked questions about health insurance, medicaid, and Denali KidCare was posted to the DPA public website. Please review and feel free to pass on to others who may want to know more about these topics.
As we are approaching our October 1st GO-LIVE date, the EIS-R Project Team is moving at high speed to bring us closer to a successful ARIES implementation. Now, it is time for user acceptance testing. August is a busy month for technology readiness and testing, a month full of anticipation and excitement.
The EIS-R Project Team is continuing to make steady progress toward meeting our October 1st deadline for Release 1a Go-Live! This update includes some very exciting information about the User Acceptance Testing (UAT) and upcoming events.
ARIES Kickoff Meeting Highlights:
July 19, 2013
The EIS-R project continues to move at a rapid pace, and we are on track to meet our October 1st deadline for Release 1a. In our effort to keep you abreast of the project status, this update provides insight on key implementation activities.
There continues to be a tremendous amount of activity with the EIS-R Project. Since March, the Project Team has completed six weeks of requirements sessions followed by ten weeks of system design sessions for Release 1a. As a result of these sessions, Deloitte has started the actual software development of ARIES.
If you haven’t heard by now, the name of the replacement EIS has been selected: Alaska’s Resource for Integrated Eligibility Services (ARIES). A tremendous amount of time and effort was spent by the Project Team formulating the contest, determining an approach for reviewing the entries, and the time required to actually review the 108 submissions. In making its final recommendation, the team considered the criteria identified in the contest. We also ensured this acronym was not used by another information system within the State. The final recommendation was forwarded to Ron Kreher (Director, Division of Public Assistance) for approval.