DPAweb Software Update

Last weekend, the software behind DPAweb was upgraded to address some security concerns. Unfortunately, the Theme that was being used to define the “look and feel” of the site is no longer being maintained and cannot be used for security reasons. While the website looks different this week, it should still be fully functional.

We will be evaluating and testing other Themes and hope to install a design that’s closer to the original DPAweb look and feel soon.

IVR Hotline Is Now Available

The IVR Hotline is now available for information on your Heating Assistance Program (HAP) application! Call (888) 804-6330 from anywhere within the State of Alaska or (907) 269-5777 in Anchorage and follow the prompts to find out the most current information on the processing timeline for the HAP program as well as the status of your Heating Assistance application. You will need your application ID number to find out the status of your application. You can find your application ID number on the upper right corner of the letter we sent you notifying you that we received your application.

Formal Field Services Training Revamped!

Staff Development and Training (SD&T) has revamped the CORE training for Field Services staff! We have been looking at ways to retain staff AND it begins with a strong training foundation.

SD&T worked with Field Services subject matter experts to improve the delivery of training. In addition, Policy and Program Development has reviewed and provided recommendations to the draft training.

Remember, SD&T will travel to the requesting office to conduct training so new hires rarely need to travel to Anchorage for classroom training- SD&T comes to you! (more)

Happy New Year!

As I mentioned in my Thanksgiving message, that was a time for looking back and reflecting. For me, I experience the exact opposite as I head into the “New Year” – This is a time of hope and action and looking forward not backwards. I don’t know about you, but I can’t hibernate, I need to invigorate myself during the shorter days. I experience an inner giddiness when the sun shines ever so briefly here in Southeast. I feel a renewed sense that spring is actually on the way and I can’t hide my excitement when we begin gaining even 2 minutes of light a day- change is in the air! (more)