An Update and Thanks

Submitted by Clay Butcher on November 25, 2015 - 1:42pm

Good afternoon everyone!

What’s Happenin’: The Change and Innovation Agency (C!A) has completed site assessments for our offices in Kenai, Fairbanks, Coastal Field, Ketchikan, MatSu and Gambell. The field site assessment for Juneau will occur in December. The preliminary observations by the assessment teams indicate great work is being done by agency staff, a tremendous spirit to serve Alaska's most vulnerable residents, and a positive approach overall. There are obvious "best practices" in many locations and the C!A associates continue to be amazed by the ingenuity of the staff, the commitment to clients and the "can-do” attitude.

BPR Weekly Update

Submitted by Clay Butcher on November 9, 2015 - 4:18pm

Good afternoon! I just wanted to provide a quick update on the Business Process Redesign (BPR) efforts. Yes, we are continuing to move forward with the initial activities (aka—assessment and process discovery of how we are currently doing our work). To date, site assessments have been conducted at the Kenai, Coastal Field, Fairbanks, and Ketchikan offices with Mat-Su and Gambell slated for next week and Juneau for mid-December. The Change and Innovation Agency (C!A) personnel reported that without exception, the interviews with staff at all sites has been insightful and professional.