06/08/2015 Workload Update

Submitted by Clay Butcher on June 10, 2015 - 3:21pm

Last week saw some serious backlog busting with the total backlog dipping below the December 1 benchmark, including very good reductions across virtually all programs! Despite the receipt and registration of delayed FFM transfers (some of which are quite stale), the MAGI Medicaid backlog still dropped by over 200 applications.

It is also exciting that the focused effort on SNAP applications is getting DPA back on that program’s timeliness track. Based on our data, DPA’s SNAP timeliness was a dismal 67.4% early last December. By the time the sanction letter was received from Food and Nutrition Service (FNS) on May 4th, just over 30 days ago, only 65.2% of applications had timely determinations. Today, DPA has an 88.3% timeliness rate, just below the federal target of 90%, demonstrating an improvement of approximately 23%. This is tremendous progress!

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06/1/15 Weekly Workload Update

Submitted by Clay Butcher on June 3, 2015 - 10:15am

Today, the Commissioner and I are meeting with SNAP Western Region Administrators. Naturally, the SNAP sanction and backlog will be a point of discussion. The work that has been done and done so well over the last couple of weeks is going to make that a much easier conversation. Elaine Rich, our Chief of Program Integrity, recently noted that “an amazing amount of work is being done in the field! DPA is processing many more applications than just the original SNAP backlog.

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05/25/15 Weekly Workload Update

Submitted by Clay Butcher on May 28, 2015 - 4:17pm

DPA! DPA! DPA Rocks! Last week saw an almost 6% drop in the overall backlog, the best too date. Despite the ongoing work to register the outstanding FFM and SSP applications, the rate of processing backlogged MAGI-Medicaid applications kept backlog growth to a minimum. Outstanding work has been done on the SNAP backlog with very good progress across the board.

Naturally, we are also having a bit of rain on our parade. Due to federally-facilitated marketplace defects many accounts simply were not transferred to states. The FFM also didn’t transmit accounts for some applicants who requested full eligibility determinations by the state after they were determined eligible for a Qualified Health Plan (QHP). Lastly, about 53,000 duplicate accounts were transferred to states. The short story is we can expect about another 815 FFM transfers, some which may go back to August of 2014. Fortunately the defects have been isolated and the last of them will be addressed by late summer.

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05/18/15 Weekly Workload Update

Submitted by Clay Butcher on May 20, 2015 - 11:47am

Just a short note and a big HURRAH this week with excellent progress made on addressing our SNAP backlog! Last week also saw drops in the backlog across all programs with the exception of Medicaid. A spike in Medicaid backlog was anticipated as more effort went into the registration of FFM accounts and SSP applications. While it resulted in a big rise in the Medicaid backlog, the great effort made across all programs kept growth in the total backlog down. Thank you all for keeping the pedal to the metal!

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05/11/15 Weekly Workload Update

Submitted by Debbie McDonald on May 14, 2015 - 12:24pm

Another week with the backlog going in the right direction! Last week there were reductions in the backlog for virtually every program, except Medicaid. However, with the effort underway to get FFM and SSP requests registered, some jump in the MAGI Medicaid backlog is to be expected. In April over 20,000 case determinations were completed. What an effort and what a team!

The goal of clearing the backlog before the implementation of Medicaid Expansion remains a significant challenge but I believe it is an achievable goal, so I have to ask everyone to stick with it. It has been a cross-country race with much of it uphill for the last few months. We are approaching the final laps and it will take a hard push for the next couple of months to get us across the line, but you have shown the colors of champions who will not flag or fail in the effort, despite the obstacles.

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5/4/15 Weekly Workload Update

Submitted by Debbie McDonald on May 6, 2015 - 8:59am

This is Public Service Appreciation Week. Have no doubt; there is no employee in state government more worthy of the public’s appreciation than DPA. I talk to a clients or providers every day. Are many of them frustrated by late benefits or decisions and concerned about help for their family or patient? Certainly they are. But, the people I talk to are also typically very grateful for the help and compassion they receive from staff.

As grateful as our clients may be, no one appreciates someone in public service more than their co-worker. What a grand team we have in DPA. Catch someone doing a good thing and praise them (there are tons of opportunities to say thank you around us every day).

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4/27/15 Weekly Workload Update

Submitted by Clay Butcher on April 30, 2015 - 8:59am

Another week of hard work that paid off with a bit of a drop in the overall backlog, and every bit counts. Staff made the most of protected time completing almost 5,000 actions during the prior week.

Meeting SNAP interview requirements has been challenging. To help alleviate some of that pressure, staff from Program Integrity and Work Services will soon be assisting with interviews. To support their efforts, field services developed an interview guide. A recent test of the guide was very positive with an experienced ET able to do 18 interviews in a day completing the majority of them.

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4/20/15 Weekly Workload Update

Submitted by Clay Butcher on April 22, 2015 - 2:40pm

It is great to see the backlog of work drop for the second time this month! It is outstanding that, in addition to the backlogged work being processed, hundreds of Alaskans are still getting timely and accurate eligibility determinations and benefit issuances that help meet their basic needs. Keep on trucking!

Getting within federal and state timeframes for all applications is essential for the thousands of Alaskans that depend on DPA for food, shelter and health care. Furthermore, the backlog presents a risk of fiscal sanctions. Given the current budget crisis; it is a risk that must be avoided.

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4/13/15 Weekly Workload Update

Submitted by Clay Butcher on April 14, 2015 - 2:13pm

Let’s do the numbers! As official master of the obvious, I’d like to point out, for the first time since December 2014, the total number of applications out of timeframes has dropped when compared to the prior week.

Way to go team! The Commissioner’s immediate response to news was to voice her gratitude for the incredible people doing the work that made the difference. So, on behalf of Val, Quyana caknek! Thank you very much!

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4/6/15 Weekly Workload Update

Submitted by Clay Butcher on April 8, 2015 - 2:52pm

Pushing through this large workload must seem like a Sisyphean endeavor. However, unlike Sisyphus, doomed to eternity in Hades, when we find ourselves going through H-E-double hockey sticks, we don’t stop. We keep moving forward!

We can’t stop, because the work done by DPA is so meaningful for so many. It has purpose that motivates us to do the right thing. Every action taken and every conversation imbued with compassion and delivered with respect makes a difference to those we help whether they are clients or co-workers. I believe this sense of purpose is one of the things that inspire us to do the work. It is certainly one stimulus for the more than 300 DPA staff and helpers from other divisions who volunteered for over 100,000 hours of overtime between January and March.

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