Last week we continued the transition of offices to statewide non-lobby work! Southeast Region (Ketchikan, Juneau, Bethel and Sitka) has joined with our Northern and MatSu Regions (Wasilla, Kenai, Fairbanks and Nome offices = WKFN).
What this means:
Just like Northern Region did, Southeast Region began with a clean slate on July 23rd, began sharing non-lobby work, and processing all incoming work the same day. Yes, we are adding more to the backlog in a bundle--However, recent backlog is completed more timely by the unacted report clean up team and by following BPR principles, One and Done as staff are working everything associated with a client with minimal touches. (more)