As we continue with the Backlog initiative, we wanted to inform DPA that the Northern Region (Fairbanks and Nome offices) will be joining with our MatSu Region (Wasilla and Kenai offices) on March 19th 2018.
What this means:
Northern Region will begin, effective March 19, 2018, with a clean slate, share non-lobby work, and process all incoming work the same day.
Preparation...
The Division will be providing monthly data on how we are doing with our Backlog initiative. By clicking on the following link, you will be able to see data on the incoming work (cases added), the number of items we cleared, pended, approved/denied, and no-contacted monthly. These numbers are in constant flux so providing monthly data will be important to you. Please remember that the “waiting to be worked” is not “cases” but items to be worked in PathOs which may include duplicates.
The Division will be providing monthly data on how we are doing with our Backlog initiative. By clicking on the following link, you will be able to see data on the incoming work (cases added), the number of items we cleared, pended, approved/denied, and no-contacted monthly. These numbers are in constant flux so providing monthly data will be important to you. Please remember that the “waiting to be worked” is not “cases” but items to be worked in PathOs which may include duplicates.
Many things are happening in the world around us. Recently, we’ve seen disasters and tragedies, and with them we’ve seen the people willing to help others. All of these things affect our work and our personal life. During these stressful times, we should always be aware of the things in our lives that are causes for celebration. Things like your child’s first day of school, your spouse or partner’s hugs or kind words, or maybe a snuggle from your pet. These are just a few of the things that can make our life special; don’t overlook them.
The Division of Public Assistance staff continue to embrace the principles of Business Process Redesign (BPR) by effectively and successfully following the principles!
Your daily efforts are directly impacting our Customer Interactions with every client you see! By taking care of the customers entering DPA through the various access points (lobby, mail, and fax) with one touch resolution, this reduces multiple customer contacts. Approximately 8 out of 10 (80%) customers receive a decision to their eligibility of benefits during the first contact with us. Remember, this is the most effective strategy to eliminate unnecessary touches and repeat client contacts to address customer needs at the onset of the request whenever possible. Keep up the great work of approving/denying eligibility during our first contact!