Virtual Contact Centers August update
Greetings everyone!
DPA Virtual Contact Center is coming!
Greetings everyone.
Many staff around the state have asked that we take a look at our telephone system and make changes to meet our business needs. We heard you!
During the past 8 months we’ve done a lot of preparation to implement a Virtual Contact Center (VCC). Here is some general information on this project as we get ready to launch it. During the next month and a half, more information will be shared. The VCC will be utilized only by the Field Services Offices due to the funding associated with this project.
BPR implementation update for 8 offices!
The Division has implemented BPR in 8 offices (Ketchikan,
Juneau, Muldoon, Sitka, Wasilla, Kenai, Homer and Fairbanks)!
Fairbanks implemented last week (July 11th) and
—they did a remarkable job! Great work on the part of the eligibility
staff to work the new processes.