Business Process Redesign Update

Submitted by Clay Butcher on April 8, 2016 - 2:20pm

Holly Cow, Batman! Ketchikan is rolling!

Ketchikan implemented Business Process Redesign this week and the results have been VERY IMPRESSIVE! Ketchikan completed their dry run on Monday and it generally consisted of:

1. The first hour of the day (8-9) was spent on quick tasks that allowed staff to register applications, direct their phone lines to voice mail and changed their messages to identify the phone was going to the main line, and other tasks.

2. Having 1 support staff in the lobby from 8 to noon so clients could drop off information and allowing phone calls to go directly to voicemail.

Business Process Redesign Update

Submitted by Clay Butcher on February 26, 2016 - 10:45am

Greetings!

What’s Happenin:

One item that became really clear during the BPR Statewide Planning efforts was the need for all staff to have consistent eligibility practices to help you complete the tasks. Creating a standard approach for work is mandatory for eliminating rework. We heard you loud and clear!