What's Happenin'?

Submitted by Arlo Midgett on July 21, 2017 - 3:36pm

Since April 24, 2017, DPA began the implementation of the “Backlog Plan”. The first office to begin working with a zero slate was the MatSu Region. A new domain was created for them in PathOS so they would be able to focus on today's work today. Well, as you can see in the attached backlog initiative, the strategy is working! Please look at this link for specifics on the backlog initiative data.

MatSu has been able to keep up with the incoming work AND occasionally assigning staff to assist with the Backlog Team. This is fabulous news! What this means is that ...

DPA Backlog Initiative

Submitted by Debbie McDonald on June 23, 2017 - 10:14am

Greetings everyone!

Although we have been remiss with communicating what’s happenin’, there has been a lot of action within DPA!

What’s Happenin’ you ask? Well, the MatSu Region is rockin’ it! They have reached a point where they are able to staff their PathOS work effectively and efficiently AND they have staff “left over”. This means they are able to work what is coming in daily for the MatSu region and they are, dare we say, looking for work... Therefore, the managers are assigning some staff to work the Backlog Domain to assist with clearing the backlog. The managers are primarily monitoring the incoming MatSu work daily and adjusting where they deem necessary. YAY!

Virtual Contact Center update!

Submitted by Clay Butcher on January 19, 2017 - 3:00pm

We wanted to provide an update to you pertaining to the Virtual Contact Center (VCC).

What is it?
The Virtual Contact Center (VCC) will allow customers to contact the Division in various ways and our staff will be located throughout the state (not like a call center where staff are in one location). The access point that we will initially focus on is phone calls. This VCC product is currently being used by other Departments and Divisions throughout the State of Alaska. Therefore, it is a familiar product and will be fully supported by IT and the State Enterprise Technology Section as we grow with the use of the VCC. Read more.

Six Non-Alaskan Residents Charged for Defrauding the Adult Public Assistance Program

Submitted by Clay Butcher on December 8, 2016 - 11:31am

Yesterday, an Anchorage grand jury indicted five non-residents for defrauding the Adult Public Assistance Program based on four separate incidents. One other non-resident was charged in Fairbanks. The Adult Public Assistance program is designed as a State supplement to the Federal Supplemental Security Income Program. The Adult Public Assistance program, which is funded entirely with state funds, is only available to Alaska residents. For full story

Effective 10/1- Process for working MAGI cases in EIS when ARIES won't wrap

Submitted by Clay Butcher on September 26, 2016 - 9:46am

Good afternoon, Everyone!

History: We have MAGI cases that cannot be worked timely in ARIES because of programming issues related to continued development and improvements of the system. Originally, the decision was made to work all MAGI cases in ARIES so they could easily be tracked and staff would become comfortable working in the new system. The exceptions to this was if the case was over 12 months old or a medically urgent need was not able to be processed in ARIES, these cases were then processed in EIS.

DPA Virtual Contact Center is coming!

Submitted by Clay Butcher on July 25, 2016 - 10:00am

Greetings everyone.

Many staff around the state have asked that we take a look at our telephone system and make changes to meet our business needs. We heard you!

During the past 8 months we’ve done a lot of preparation to implement a Virtual Contact Center (VCC). Here is some general information on this project as we get ready to launch it. During the next month and a half, more information will be shared. The VCC will be utilized only by the Field Services Offices due to the funding associated with this project.