Last month the Policy and Program Development Team had their Lean Kaizen Event. As a result this summer and fall we are implementing radical process improvements to meet the needs of our customers.
Here are some improvements we can all look forward to right away:
• Monthly manual changes
• Shorter turnaround time in implementing new and revised policies suggested by field staff
• Increased collaboration with the field and other DPA support teams to create more effective and useful policies
But the biggest improvement on the horizon, and the one thing that all our stakeholders have asked for, is ONE MANUAL.