During the past two years DPA, along with Change and Innovation Agency (C!A), have worked to reduce and eliminate our backlog. As staffing levels and priorities change, so must the plan. Our goal is to not only provide clients their benefits in a timely manner but to also provide a structured and easily flexible work environment for all levels of field staff.
We developed a backlog plan with specific strategic steps and over the past several months we have had to enhance the plan due to staffing. This, along with our other strategies, will eliminate our backlog in 6 months. The Regional Managers met last week to fine tune the 5 pieces to this plan. The following changes started on Wednesday, September 26, 2018 and will be re-evaluated in 6 months, so these changes are temporary. (more)