Thank you all for your diligence and perseverance addressing our current workload challenge. Every day the collective effort of field staff, folks from other DPA sections, and our volunteers from other divisions is making a difference.

This month we have seen a drop in the number of out of time frame applications for every program except Medicaid. Medicaid numbers continue to rise as we get caught up registering Medicaid applications received predominately from account transfers and the self-service portal. Of the almost 4,500 unregistered Medicaid applications in the queue in February, fewer than 2,000 remain to be processed. A concerted effort to complete these registrations will be initiated shortly and will likely result in additional bumps in the number of aged Medicaid applications.

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Last week we saw a jump in the backlog over the preceding week and yet another bump this week. Do not despair or be disheartened! The work that ensures individuals and families get the services and support they need is still getting done. Last month, field staff completed almost 24,000 case actions (not including actions related to reports of change or pending a case for more information). The tremendous effort of field staff and our volunteers from other sections and divisions is making a difference that is not reflected in the perturbations of the backlog.

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Well, it looks like the curve we were turning last week turned out to be a switchback. The jump in our backlog this week is related to the batch of stale account transfers that were recently registered. Some of the transfers were reports of change and others were referrals for service. It is always difficult to absorb a large batch of work like the recent one, especially when some of the work might already be out of time frames. Fortunately, everyone’s efforts over the preceding week kept the backlog from growing even more.

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Despite another slight uptick in the total applications over 30 days, progress is being made. Over 2,100 actions were completed during protected time last week. The 20,666 actions taken on applications last month was another great effort to meet immediate needs and to address the aged applications. Support units continue to pitch in with SD&T registering applications and working cases and SysOps also helping to register applications and work returned mail. Central Office staff are also handling returned mail and assisting at the JDO. What a team!

Even as it looks like we are beginning to turn the corner, there might be another bump in the road when another unanticipated batch of Marketplace account transfers is registered. It’s unclear whether or not these are recent account transfers or ones that could add to the backlog.

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As predicted, there has been another uptick in the backlog since last week. As mentioned previously, this appears to be a function of our focus on registering of the out of date applications and account transfers, and the aging of more recently received applications as well as factors we are still assessing. On a positive note, with open-enrollment closed we should see some relief from the numerous account transfers we’ve been receiving.

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