The State has provided extensive benefits for you. In return, we ask that you share our mission and philosophy. We are here to provide opportunity to Alaskans in need. This is a task that requires extensive organization. By learning our policies and procedures, we can best serve our community.
The Management Administration Procedure Manual (MAP) is developed by the office of the Chief of Field Services to provide detailed direction in administrative practices to Field Supervisors and Managers. Each office should have a copy of the map manual.
Other procedures available in the map manual include (but are not limited to) monitoring client complaints, civil rights complaint procedures, dealing with disturbances, responding to emergency situations, confidentiality and disclosure, and telephone and voice mail policy. All employees are encouraged to refer to the map manual for procedures.
We utilize many manuals that delineate our rules and regulations. Please use them, and study the updates. Both HSS and DPA manuals are used in your position. Your supervisor will know which manuals will be most pertinent to your position.
How We’re Organized
DPA Org Chart
The Division of Public Assistance is a large and diverse organization of over 400 people spread across the state.
DPA is organized into seven sections under the Juneau-based Director's Office. They are Field Services, Policy, Information Technology, Program Integrity and Analysis, Children’s Programs, Budget, and Admin Services.
The Office of the Director