Good afternoon! I just wanted to provide a quick update on the Business Process Redesign (BPR) efforts. Yes, we are continuing to move forward with the initial activities (aka—assessment and process discovery of how we are currently doing our work). To date, site assessments have been conducted at the Kenai, Coastal Field, Fairbanks, and Ketchikan offices with Mat-Su and Gambell slated for next week and Juneau for mid-December. The Change and Innovation Agency (C!A) personnel reported that without exception, the interviews with staff at all sites has been insightful and professional.
The Division of Public Assistance is moving along steadily with development to replace our aging eligibility system as well as to manage an increasing number of applications for public services such as for Medicaid and SNAP. The new eligibility system is known as ARIES and the acronym stands for Alaska’s Resource for Integrated Eligibility Services.
We would like to share some good news on DPA’s continuing improvements toward serving Alaskans better. Alaska transitioned to become a Determination state on November 1, 2015. This move will increase state efficiencies and expedite processing of MAGI Medicaid applications received from the Federally-Facilitated Marketplace (FFM). This change affects how applications are received from Marketplace (http://healthcare.gov) into the Division of Public Assistance ARIES system
We just wanted to share a picture and say thanks to our Research and Analysis folks who have been doing stellar work over the last year!
L-R: Su Chuen Ng, Heidi Lengdorfer, Carole Triem, Kristen Stouder, Tim Homan
Taken 26 October 2015.
Just a quick update on what has happened with the BPR (Business Process Redesign) and what’s coming!
What’s Happenin’: Last week the CIA team (Change & Innovation Agency) completed the assessments for Kenai and Coastal 1 & 2 (not including LTC staff). Many thanks to the staff for meeting with the CIA team to explain what steps you are currently taking on applications so CIA has a solid foundation from which to work. We totally understand how busy you currently are, so by investing the time now will build capacity in the future. Thank you!
Dear DPA Team,
It comes as no surprise that DPA is under enormous pressure to handle the many families applying for services such as SNAP and Medicaid. In an attempt to serve these families, DPA staff have worked countless hours of overtime. Additionally, the Division has hired temporary staff to further back-stop our capacity. Unfortunately, this is not enough.