Another week of hard work that paid off with a bit of a drop in the overall backlog, and every bit counts. Staff made the most of protected time completing almost 5,000 actions during the prior week.
Meeting SNAP interview requirements has been challenging. To help alleviate some of that pressure, staff from Program Integrity and Work Services will soon be assisting with interviews. To support their efforts, field services developed an interview guide. A recent test of the guide was very positive with an experienced ET able to do 18 interviews in a day completing the majority of them.