Keep It Up!
It has been a year since we began our Better Than Average Food Stamp Program accuracy campaign. At that time, we set what seemed a lofty goal for ourselves, improving our payment accuracy rate from the worst in the nation to 93% in one year. I remember a distinct feeling while meeting with you last fall to kick off the campaign of my doubts quickly shifting to a strong belief that "we can do this". Every office acknowledged the importance of work quality and was confident that we could improve it. And indeed you have! Our food stamp accuracy rate now stands at 93.6%.