Writing notices to clients is an important aspect of our workflow process. It is our principal method of communicating to clients about actions taken on their application or case, ensuring that due process requirements are met, and sharing information about their rights and responsibilities.
DPA sends an average of over three thousand notices clients each and every day. While EIS maintains a tremendous notice history and ensures notices are distributed effectively, the system has many weaknesses and there is a recognized need for changes. The most recent effort to improve our notice system began when staff and local quality councils recommended that the notice system be improved. Subsequently, in 2006, the DPA Leadership Team made notice improvements, aka the Notice Project, one of the division’s top system priorities.