Holly Cow, Batman! Ketchikan is rolling!
Ketchikan implemented Business Process Redesign this week and the results have been VERY IMPRESSIVE! Ketchikan completed their dry run on Monday and it generally consisted of:
1. The first hour of the day (8-9) was spent on quick tasks that allowed staff to register applications, direct their phone lines to voice mail and changed their messages to identify the phone was going to the main line, and other tasks.
2. Having 1 support staff in the lobby from 8 to noon so clients could drop off information and allowing phone calls to go directly to voicemail.