Change to how phones are answered - BPR Implementation

Submitted by Clay Butcher on May 5, 2016 - 3:26pm

The Division of Public Assistance is making a significant change that is taking place now through this summer to improve our responsiveness. Phone calls to Ketchikan and Juneau field offices will go directly to voice mail so they can be more effectively answered through either an “interview line” or a “general number” for all other inquiries. This will increase our ability to respond to customer needs in a timelier manner.

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