The QA results are nearly complete for May. We did make further progress toward our Food Stamp Program goal of 94% payment accuracy. The accuracy rate is now at 93.2%. Our statistician tells me that if we finish as strongly as we did during the final months last year, we can still reach our goal. Your daily attention to the many details that assure our ongoing work quality is appreciated. Good as we've done, there's still a way to go to for us to better the national payment accuracy average of 95.5%.
Alaska's food stamp negative error rate that measures the quality of our decisions to deny applications and close cases is still perfect. We have never been this successful in this performance bonus category. Currently the national average negative error rate is 5.5%. Keep up the good work. In this area we are definitely proving to be better than average!
It's time again to recognize and thank staff for some great work:
The Southeast Region's accuracy rate is still an exquisite 100%!
The Coastal Region, which constitutes a whopping 45% of our sample dollars, is exceeding our target with 94.5% accuracy! Their success is supported by the great performance numbers from Bethel, Nome, Kenai and supporting field units.
The Gambell office is helping boost statewide performance a great deal with their 97.7% payment accuracy. The Mat-Su APA unit has posted perfect accuracy in 11 sampled cases.
I would also like to acknowledge the helpful role played by our clerical and other support staff in the division's day-to-day effort to assure work and service quality. Work quality is not just the eligibility and payment decisions that are made. It is the cooperative overall efforts of our teams that lead to our mutual success. Thank you all.
Here's the link to see the latest office by office results from our FFY 2005 QA sample:
http://dpaweb.hss.state.ak.us/main/fs/fs_district_report_05.pdf