Management Administrative Procedures Manual

Table
of Contents

Introduction

Purpose
of the Manual

Section 10

Human Resources

10-1    HR Contacts and Organizational Structure

10-2
   Bargaining Units

10-3
   Ethics

10-4
   Civil Rights

10-5
   Human Rights

10-6
   EEO

10-7
   Sexual Harassment

10-8
   Drug Free Workplace

            10-8.1 Supervisor’s Reasonable Suspicion
Observation   

    Checklist

10-9
   HR Forms

Section 20 Personnel
(Recruitment, Retention, and Advancement)

20-1
   Recruitment Getting Started

20-2
   Classification

20-3
   Workplace Alaska

20-4
   Hiring Practices

20-5    Program Services Aides

20-6
   Volunteers

20-7
   Community Work Experience

20-8
   Employee Files and Records

            20-8.1   Supervisory File Guidelines

20-9
   Leave Usage

20-10
 FMLA/AFLA

20-11  Timesheet

20-12
 Alternate Workweek

Section 30 Performance
Standards and Core Competencies

30-1
   Core Competencies

30-2
   Performance Evaluations –
Performance Standards

30-3
   Permanent Status

30-4
  Employee Recognition - Performance Standards

30-5
  Formal
Coaching Tools for Supervisors

          30-5.1 Letter of Expectation,
Instruction and Performance Improvement Plan

30-6
  Progressive Discipline

Section 40 Professional
Development

40-1
  DOP Training and Development

40-2
  Staff Development and Training

40-3
  Program and Policy Training

40-4
  Refresher Training

40-5
  Web-based Training

40-6
  Tuition Reimbursement Program

Section 50 Workload
Organization and Management

50-1
  Management Reports

          50-1.1   Caseload Management Tools

          50-1.2   Timeliness Information

          50.1-3   Accuracy Reports

          50-1.4   Statewide Statistical Information

          50-1.5   HAP Reports

          50-1.6   General Information

50-2   Appointment-Plus

50-3   Fee Agent Process

50-4   Random Moment Sample

Section 60

Quality Assurance and
Continuous Improvement

60-1
  Case Review Guidelines and Tool

60-2
  QARC

60-3
  CAFÉ (Corrective Action Feedback and
Evaluation)

60-4
  RAP

60-5
  Desk Audits

60-6
  Legislative Audits

60-7
  Management Evaluation Reviews and
Federal Reviews

60-8   Site
Assessments

60-9   Work
Services Contracts/Grant Reviews

Section 70

Safety and Emergency
Preparedness

70-1
  Risk Management

           70-1.1  Ergonomics

70-2
    Responding to Disturbances

70-3
    Responding to Emergency Situations

70-4
    Disaster Preparedness

Section 80 General
Administration

80-1
  Confidentiality and Disclosure

80-2
  Client Complaints

80-3
  Fair Hearings

80-4   Media Contacts

80-5   Legislative Contacts

80-6   Fraud

80-9   Forms Approval

80-10     Field Work Requests

80-11  IVR

80-12  Telephone and Voice
Mail Etiquette

80-13  Out Stationing Staff

80-14  Accepting Information Via Facsimile and
Electronic Transmission (Email/Scanned Documents)

80-15     Telecommuting

80-16  Travel

80-17  Agency Contacts

Section 90

Finance and Procurement

90-1
  Overview of Operations Budget Process

           90-1.1 Field Operations

90-2
  General Procurement Policy and
Practice

90-3
  Procurement of Commodities and
Furniture

90-4
  Procurement of Digital Technology

90-5
  Computer Transfers

90-6
  Inventory

90-7
  Mobile Device Policy

90-8
  Facilities Management