Last week we saw a jump in the backlog over the preceding week and yet another bump this week. Do not despair or be disheartened! The work that ensures individuals and families get the services and support they need is still getting done. Last month, field staff completed almost 24,000 case actions (not including actions related to reports of change or pending a case for more information). The tremendous effort of field staff and our volunteers from other sections and divisions is making a difference that is not reflected in the perturbations of the backlog.