2/23/15 Weekly Workload Update

Submitted by Clay Butcher on February 25, 2015 - 9:25am

Despite another slight uptick in the total applications over 30 days, progress is being made. Over 2,100 actions were completed during protected time last week. The 20,666 actions taken on applications last month was another great effort to meet immediate needs and to address the aged applications. Support units continue to pitch in with SD&T registering applications and working cases and SysOps also helping to register applications and work returned mail. Central Office staff are also handling returned mail and assisting at the JDO. What a team!

Even as it looks like we are beginning to turn the corner, there might be another bump in the road when another unanticipated batch of Marketplace account transfers is registered. It’s unclear whether or not these are recent account transfers or ones that could add to the backlog.

Read the rest of the article and view charts