2/9/15 Weekly Workload Update

Submitted by Clay Butcher on February 10, 2015 - 3:05pm

Good news! This is the first week that indicates a positive trend in addressing the backlog. While the difference is not huge, it is encouraging. Given the tremendous level of effort and the advent of protected work times for staff, we can anticipate more progress in the next few weeks.

Bear in mind that there may still be applications or account transfers that were received over 30 days ago and have yet to be registered. It is also likely that we have more current applications that are on the cusp of becoming out of timeframes. So don’t be discouraged by slippage in the numbers. Great work is being done by all. The fact that last month staff made over 20,000 eligibility determinations on applications in clear evidence of the great work done every day by DPA! Hip-Hip-Hurrah!

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