STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

TRANSMITTAL NUMBER: 2021-01

MANUAL: Administrative Procedures Manual

DATE: April 1, 2021

Several sections of the Administrative Procedures Manual have been revised.

If you have questions, please contact Division Operations Support Team at dpadost@alaska.gov or the Policy and Program Development Team at dpapolicy@alaska.gov.

OVERVIEW OF CHANGES

MS 100-4 A      CIVIL RIGHTS POLICY

• Updated the term handicap to disability

MS 100-4 B      CIVIL RIGHTS COMPLAINT DEFINITION

• Updated the term handicap to disability

MS 100-4 C      RECEIVING CIVIL RIGHTS COMPLAINTS

• Added information that a response must be sent to the client when a Civil Rights complaint is received that includes how the agency reached a decision

MS 101-4      RECEIPT OF AN IDENTIFIABLE APPLICATION

• Added reference to the policy manuals for program specific policy regarding acceptable signatures

MS 103-2      REQUEST FOR SERVICE

• Revised to include updated process
• Removed old subsection D "Storing Request for Service Applications" and subsection E "Retaining and Destroying Request for Service Applications
• Added new subsection C "Applicant Provides the Completed Application." The old subsection C "Applicant Fails to Complete the Application Process" is renumbered to subsection D

MS 106-5      INSTANT ELIGIBILITY VERIFICATION SYSTEM (IEVS)

• Updated to include new sources
• Added information on how a caseworker should act on information obtained in IEVSInstant Eligibility Verification System

MS 107-2 B      PROCEDURE FOR PROCESSING REPORTS OF CHANGE

• Updated the process when a report of change is received by the office to align with current workflow process
• Added reference link to Administrative MS 104-4I for additional information when a report of change is received

MS 107-2 C      FLOWCHART FOR PROCESSING REPORTS OF CHANGE

• Removed reference to Addendum A as it does not match the current workflow process
• Renumbered subsection D "Standard Alerts and Tasks Used in EISEligibility Information System and ARIESAlaska's Resource for Integrated Eligibility Services" to subsection C

MS 109-10      CASE MANAGERS USE OF CANO

• Added link to WSPWork Service Procedure MS 1007

MS 114      CASE REVIEWS

• Renamed section from "Quality Assurance" to "Case Reviews" due to the Quality Assurance team being renamed to the Statewide Case Review team
• Revised quality assurance terminology to case reviews

MS 114-1      SUPERVISORY REVIEWS AND MANAGEMENT RESPONSIBILITIES

• Renamed section to include Supervisory Case Reviews
• Added additional reference tools for case reviews
• Removed reference to the GEN 57 form as this is not a case review feedback form

MS 114-2      PROCEDURES

• Revised section with updated guidance on case reviews
• Revised quality assurance terminology to case reviews
• Added links to case review guidelines and guides

MS 116-2      APPLICATION PROCESSING

• Removed paragraph indicating that DPADivision of Public Assistance accepts interviews conducted by NFAPNative Family Assistance Program agencies as this is no longer allowed

ADDENDUM 107 A      RESERVED

• Removed the report of changes workflow chart since it does not match the current process for when changes are received by the office