114-1          SUPERVISORY REVIEWS AND MANAGEMENT RESPONSIBILITIES

Conducting regular and thorough Supervisor Case Reviews is vital to ensuring work quality, assessing performance, and developing skills of staff.

Team supervisors work with managers in ensuring the effectiveness of case reviews in their respective areas. Staff selected for this role must be highly knowledgeable, mature, and objective in reaching decisions on case reviews and communicating their findings. Supervisors and lead workers ensure that necessary corrections are completed and returned within appropriate times and identifies additional support and training needs.