114-2          PROCEDURES

Reviewers should be assigned to review cases completed by all caseworkers in an office, and for all programs, in a quantity to assure the integrity of individual error rates figures and office performance.

Reviewers use the Case Review Guidelines and Case Review Desk Guide as reference tool when completing case reviews. All documentation regarding case reviews and errors analysis are completed in the Case Review System. The Eligibility Case Review Program User's Guide is available to assist workers and reviewers to navigate through the system.

All case reviews should be responded to within 3 business days. The worker should check the Case Review Tool daily for items that need to be addressed. Once the caseworker has responded, the case review will be checked for completeness by the Reviewer within 7 business days.

Field staff are encouraged to discuss questions on cases with reviewers to ensure accurate interpretation of information during the review period. When the caseworker does not agree with an error finding, the worker should contact the Reviewer and follow the rebuttal procedure outlined in the Case Review Desk Guide.