STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

 

TRANSMITTAL NUMBER: 2014-01

 

MANUAL: Administrative Procedures Manual

 

DATE: April 21, 2014

 

Several sections of the Administrative Procedures Manual have been revised. Highlights of the revisions are described below.

 

If you have any questions, please contact Field Services at dpafield@alaska.gov or Policy and Program Development Team at dpapolicy@alaska.gov.

 

 

OVERVIEW OF CHANGES

 

100-6      Interpreter Services

 

 

100-8      Health Insurance Portability and Accountability Act

 

 

100-10      Ethical Conduct

 

 

103-3      Case Numbering on EIS

 

 

104      Statewide Process Management

 

 

104-1      First Contact Resolution

 

 

104-2      Recertification and Review

 

 

104-3      Tools for Effective Workload Management

 

 

104-5      Alerts

 

 

105-1      Verification of Information

 

 

105-14      SAVE - Submitting an Initial Verification

 

 

107      Changes

 

 

113      Quality Assessment

 

 

115-9      DDS Referral Process

 

 

125      Interim Assistance Medical Screening Process

 

 

126-2      Senior Benefits Office

 

 

Addendum 107-A      Change Flowchart