STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

TRANSMITTAL NUMBER:   2013-01

MANUAL:   Administrative Procedures Manual

DATE:  May 15, 2013

Several sections of the Administrative Procedures Manual have been revised. Highlights of the revisions are described below .

If you have any questions please contact Field Services at dpafield@alaska.gov or Policy and Program Development Team at dpapolicy@alaska.gov.

OVERVIEW OF CHANGE

MS 100-6A    DPA CONTRACTED TELEPHONE INTERPRETER SERVICE

• Updates the name and contact information for DPA’s contracted telephone interpreter service.

MS 100-8H    BREACH OR SUSPECTED BREACH OF CONFIDENTIAL INFORMATION

• Clarifies the “received date” for breach or suspected breach of confidentiality.

MS 101-7       TIMELINESS STANDARDS

• Clarifies what date of receipt for applications submitted in DPA offices, to fee agents and NFAP, and applications placed in drop boxes.

MS 101-8       REGISTERING HOUSEHOLD MEMBERS LISTED ON THE APPLICATION

• Adds an exception to clarify that clerical staff are not required to add household members when registering a recertification.

MS 102-2       SCREENING

• Adds a note allowing clerical staff to screen GEN 50Bs for expedited service by reviewing the three questions on page A.

MS 103-3D    CASE NUMBERING ON EIS

• Adds a note under Working Disabled cases for couples in which both individuals are eligible and each person needs their own case number.

MS 103-6C    RECORD STORAGE PROCEDURES

• Updates the link for obtaining a copy of the Records Transfer List.

MS 104-4       ADVERSE ACTION CALENDAR

• Updates the information available in the Adverse Action Calendar – 30 day pend deadline.

MS 105-1B    MANDATORY VERIFICATION

• Corrects the information under the FS column in regards to requiring verification of residency.

MS 105-2       RESPONSIBILITY FOR PROVIDING VERIFICATION

• Clarifies what “deadline date” means for accepting verification.

MS 109    CASE NOTE DOCUMENTATION

• CANO Format: Adds instruction under Work Requirements/Disability/Penalties to document which track (FF/WF) would be assigned based on answers provided in the ITT.
• CANO Format with Prompts: Includes the same information added to CANO Format; deletes language that instructs staff to skip documenting residency and intent to stay in Alaska for FS-only cases; corrects the manual citing under MED from 109-H to 109-G.
• Addendum F: Adds WF and FF as commonly used acronyms.

MS 116-2    NFAP AND DPA CASE PROCESSING PROCEDURE