1003-6          PERFORMANCE CONFIRMATION

An accuracy rate of 79% or lower during a review period will require the provider to follow the process below until their WSQRWork Services Quality Review demonstrates their performance exceeds the standard. The Performance Confirmation procedure is detailed below.

1. Program Integrity and Analysis / Research and Analysis (PI&AProgram Integrity & Analysis / R&AResearch & Analysis) section identifies a sample of families from each provider's participant listing who have met the participation rate. The selection parameters are as follows:

1. Twenty percent of the agency agency caseload will be selected for each provider with a minimum of five cases and a maximum of 30 cases.
2. The selection will be weighted in accordance with the overall family type, e.g. All Family or Two-Parent families on the State of Alaska Temporary Assistance caseload.

2. The participation reports are distributed to the appropriate service provider. The participant report will include a column indicating that a participant has been selected for work verification review. The Work Services Provider Management will ensure the review of the following for each case identified on the Participant Report.

1. CMSCase Management System Work Activity screen for each selected adult (both adults in a selected 2P family).
2. CLNOClient Notes which describes the data entered and how it was verified.
3. The hard copy verification, e.g., payroll stubs, work statement, activity logs, or the third party verification documentation.
4. The provider will verify the accuracy of the work verification utilizing information documented by their staff.
5. The provider will correct all documentation or work activity errors within five days and provide CLNOClient Notes entry of the correction.
6. The provider will complete a report (template will be provided by WSTA@alaska.gov when work verification is required) of correctly and incorrectly verified and documented work activity information. This must be submitted via Direct Secure Messaging to WSTA@alaska.gov (with a copy to dpa.csqa@alaska.gov) by the last business day of the month until directed to cease completing the report.
7. WSQRWork Services Quality Review results demonstrating an 80% or higher accuracy rate will indicate appropriate improvement.
8. The Work Services Policy Program Coordinator will confirm both the requirement to begin and approval to cease the monthly Performance Confirmation during WSQRWork Services Quality Review meetings.