114             QUALITY ASSURANCE

 

Quality Assurance is one of the most critically important functions of DOST.  Its main objective is to improve the quality of the casework being performed by office, program, and caseworker.

 

The information generated by Quality Assurance is used to:

 

 

 

 

By fulfilling the objective of providing information, quickly and continuously, Quality Assurance has a tremendous impact on the overall quality of program administration, from the work of individual caseworkers on the line to the Division’s policy making activity.

 

 

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2020-02 (09/20)