114 QUALITY ASSURANCE
Quality Assurance is one of the most critically important functions of DOST . Its main objective is to improve the quality of the casework being performed by office, program, and caseworker.
The information generated by Quality Assurance is used to:
Improve staff knowledge of policy and procedure through ongoing feedback on case reviews;
Provide input on problem areas for training and management action; and
Provide data for supervisors' use in preparing staff evaluations.
By fulfilling the objective of providing information, quickly and continuously, Quality Assurance has a tremendous impact on the overall quality of program administration, from the work of individual caseworkers on the line to the Division’s policy making activity.
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