113-9          Q-FORM PROCESS

The Quality Assessment feedback form (Q-Form) is used to report QA Quality Assessment error findings to DPA Division of Public Assistance Leadership, DOST Division Operations Support Team, Program Policy, Staff Development and Training, and Program Integrity staff.

The Q-Form is completed by the QA Quality Assessment reviewer to document the circumstances of an error finding during the review process.  The narrative will include the specific error element and an explanation of the error determination.

The QA Quality Assessment Supervisor will upload the Q-Form and associated review documents to the QA Quality Assessment SharePoint site in the monthly CAPS Corrective Action Planning Spreadsheets folder.

The Q-Form is also used to notify the responsible eligibility team by email of a household’s program disqualification for refusing to cooperate with the QA Quality Assessment review process and will attach the Q-Form to the email.

Note:  

This process requires forwarding of the e-mail and attachments.