1015-9          PERFORMANCE REPORTS

The six Work Services performance metrics are posted by area and provider on the DPAweb on a monthly basis. This report shows the percentages by which a Work Services provider met the expected performance target based on the number of possibles for the month. These metrics are used by Work Services providers to produce the monthly Pay-for-Performance invoice and to monitor their programs for any potential data grievances. For more information on Grievance reporting, see MS 1018-6.

1. The Performance Reports are posted monthly to the DPAweb, and an email notification that the report is available to sent to all Work Services providers by DPADivision of Public Assistance's Research and Analysis unit. The Performance Reports have a search query feature for Work Services providers which can be useful management tool.
2. These reports can be accessed at the following link http://soar.hss.state.ak.us/performance/index.php. For detailed information regarding the contents of the performance reports, see http://soar.hss.state.ak.us/performance/files/Perf_Meas_Definitions.pdf.
3. The performance reports are made available through the DPAweb within 3 - 5 business days after the 20th of the month. Performance invoices are due on the 30th of the month following the performance period. Invoices are submitted directly to DPADivision of Public Assistance. This report is also used for data grievances. Guidelines and timelines for the process for submitting a grievance can be accessed in MS 1018-6.