1001-12          RE-ENGAGEMENT

Re-engagement visits may be necessary if the client is non-responsive to the case manager's attempts at maintaining contact. They should not be used as a coercive measure to obtain compliance. Instead, it should be framed as a positive interaction that builds on the partnership between client and case manager.

Client circumstance may require flexibility in where and how client meetings occur. Visits may occur at the client's home, a convenient public location, by phone, video conference or at the WSPWork Services Providers office based on transportation resources or client preference.  

Re-engagement visits may or may not include penalty resolution visits, see WSPMWork Services Procedure Manual MS 1007.