1023-12       POST EMPLOYMENT FOLLOW-UP

Post-employment the DS Discovery Specialist ensures follow-up support is provided to the job seeker (now referred to as the “employee”) through contact with the employee, the employer, and the CM Case Manager as needed. It is critical that proper support be provided for job retention. Both the client and employer benefit from such support, especially when a customized job is implemented.

The level and frequency of support is based the employment situation and the life circumstances experienced by the employee. If the FF Families First client selects Level 1 employment assistance it is the responsibility of the DS Discovery Specialist to do a post-employment follow-up plan through a meeting between the employer, the employee (FF Families First client), the DS Discovery Specialist, the CM Case Manager and/or a job developer. The DS Discovery Specialist then will incorporate the plan into the new employee’s Hiring Agreement and provide copies of the Hiring Agreement to all involved in post-employment follow-up support.

It is the responsibility of the CM Case Manager to determine the level of support needed for job seekers who receive Level II employment assistance, and incorporate a follow-up plan in his/her FSSP Family Self Sufficiency Plan. Most follow-up will be concluded within 6 months of the new hire, but more typical will be 12 months to ensure job retention.

1023-12 A.  Schedule for Follow Up Support

The DS Discovery Specialist will determine a frequency of follow-up meetings to match the unique circumstances of the placement. The plan must be in place by the new employee’s start date.

The DS Discovery Specialist will ensure at a minimum that a follow-up meeting is scheduled to occur 2 weeks post-hire at a date, time and place agreed upon by the new employee, employer and the CM.

The DS Discovery Specialist must offer (the employer) assistance to develop a tentative follow-up plan for additional meetings between the new employee, the employer, the CM Case Manager and potentially a job developer. The following is an example of follow-up meeting intervals: 6 weeks, 3 months, 6 months and 12 months. The targeted follow-up including the DS Discovery Specialist at these meetings is 6 months, transitioning to the CM Case Manager thereafter, as needed for job retention.

1023-12 B.  Content of Follow Up Efforts

It is important that the DS Discovery Specialist and CM Case Manager follow-up on:

• Progress meeting customized job tasks and training

• Goodness of fit of individual with culture of work setting

• Work schedule, requirements and any adjustments needed

• Next steps in working toward job retention

In addition to following the Hiring Agreement’s plan for follow-up, the new employee may require support as needed, post-hire.

The DS Discovery Specialist and CM Case Manager may schedule joint meetings with the new employee, independent of or including the employer as needed during the post-hire period. The new employee may likewise, initiate these meetings for additional employment support.

The CM Case Manager must schedule FST Family Support Team meetings as needed post-hire, ranging from the hiring date to 24 months to ensure continued stability of the client/family’s circumstances. Follow-up may continue as long as the client continues to be an ATAP Alaska Temporary Assistance Program-Work Services recipient.

Note:

Any follow-up contact between the CM Case Manager and the DS Discovery Specialist, employer, employee and the FST Family Support Team must be documented as a CLNO Client Notes in CMS Case Management System.