790-3 ACTING ON REPORTED CHANGES
The caseworker must examine each report of change to determine if action is required. If action is required, the caseworker must determine how the change affects the family's continued eligibility and future benefit amount. This action must be taken within 10 days of the agency's receipt of the report of change.
The 10-10-10 rule determines when a change in a family's situation affects the family's eligibility and benefits.
• A client has 10 days to report a change;
• The case worker has 10 days from the agency’s receipt of the report to act on it; and
• In most situations the assistance unit must be given 10 days notice before adverse action is taken on the case.
790-3 A. CHANGE RESULTS IN AN INCREASED BENEFIT
The caseworker must increase the benefit or request verification within ten days of the agency’s receipt of the report. Required verification must be obtained before the benefit is increased.
• If the report of change includes all the information and verification needed to determine the family’s eligibility and benefit level, take action to increase the benefit. Send adequate notice informing the family of its new benefit amount.
• If required verification is not provided with the report of change send a notice to the family requesting the verification. The family must be given at least ten days to provide this information.
790-3 B. CHANGE RESULTS IN A DECREASED BENEFIT
The caseworker must then send a notice to the family requesting verification of the change. The family must be given at least ten days to provide this information.
790-3 C. CHANGE RESULTS IN INELIGIBILITY
If the family reports information that causes ineligibility, the caseworker must act to close the case and send notice of adverse action within ten days of the agency’s receipt of the report. No verification of the change is required.
Note:
When an ATAP case closes
with any earned income – the household must be evaluated for PASS II child care assistance and extended
Work Services case management. See ATAP
MS 740
for additional information.
Note:
Some changes that result in case closure do not require a notice of adverse
action. See ATAP
MS 791-3
for situations where only adequate notice is required.
790-3 D. CHANGE DOES NOT AFFECT ELIGIBILITY OR BENEFIT
If the family reports a change that does not affect their eligibility or benefit amount, document the report of change in the case record and update the information in EIS as appropriate. The caseworker is not required to send the family a notice acknowledging the report.
790-3 E. RECEIPT OF INCOMPLETE INFORMATION
The caseworker may receive a report of change that does not include enough information to determine the family’s continued eligibility or benefit amount. When this occurs, no action to increase or decrease benefits is taken until verification of the change is received.
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