STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

TRANSMITTAL: 2013-01

MANUAL: Administrative Procedures Manual

DATE: May 15, 2013

Several sections of the Administrative Procedures Manual have been revised. Highlights of the revisions are described below.

If you have any questions, please contact Field Services at dpafield@alaska.gov or Policy and Program Development Team at dpapolicy@alaska.gov.

OVERVIEW OF CHANGES

MS 100-6A      DPA CONTRACTED TELEPHONE INTERPRETER SERVICE

• Updates the name and contact information for DPA's contracted telephone interpreter service.

MS 100-8H      BREACH OR SUSPECTED BREACH OF CONFIDENTIAL INFORMATION

• Clarifies the "received date" for breach or suspected breach of confidentiality.

MS 101-7      TIMELINESS STANDARDS

• Clarifies what date of receipt for applications submitted in DPA offices, to fee agents and NFAP, and applications placed in drop boxes.

MS 101-8      REGISTERING HOUSEHOLD MEMBERS LISTED ON THE APPLICATION

• Adds an exception to clarify that clerical staff are not required to add household members when registering a recertification.

MS 102-2      SCREENING

• Adds a note allowing clerical staff to screen GEN 50Bs for expedited service by reviewing the three questions on page A.

MS 103-3D      CASE NUMBERING ON EIS

• Adds a note under Working Disabled cases for couples in which both individuals are eligible and each person needs their own case number.

MS 103-6C      RECORD STORAGE PROCEDURES

• Updates the link for obtaining a copy of the Records Transfer List.

MS 104-4      ADVERSE ACTION CALENDAR

• Updates the information available in the Adverse Action Calendar – 30 day pend deadline.

MS 105-1B      MANDATORY VERIFICATION

• Corrects the information under the FS column in regards to requiring verification of residency.

MS 105-2      RESPONSIBILITY FOR PROVIDING VERIFICATION

• Clarifies what "deadline date" means for accepting verification.

MS 109      CASE NOTE DOCUMENTATION

• CANO Format: Adds instruction under Work Requirements/Disability/Penalties to document which track (FF/WF) would be assigned based on answers provided in the ITT.
• CANO Format with Prompts: Includes the same information added to CANO Format; deletes language that instructs staff to skip documenting residency and intent to stay in Alaska for FS-only cases; corrects the manual citing under MED from 109-H to 109-G.
• Addendum F: Adds WF and FF as commonly used acronyms.

MS 116-2      NFAP AND DPA CASE PROCESSING PROCEDURE

• Clarifies the procedure for handling TA applications received in areas served by NFAP.