STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

 

TRANSMITTAL NUMBER: 2011-01

 

MANUAL: Administrative Procedures Manual

 

DATE: April 29, 2011

 

We have revised several sections of the Administrative Procedures Manual in response to requests from staff. The changes include:

 

 

Other changes are either technical in nature or clarifications that are the result of policy questions or suggestions from the field.

 

Highlights of these revisions are described below. If you have any questions, please contact the Policy and Program Development team at 465-3382 or email dpapolicy@alaska.gov.

 

OVERVIEW OF CHANGES

 

MS 100-6      INTERPRETER SERVICES

 

 

MS 100-11      PROCEDURE FOR HANDLING CLIENT COMPLAINTS

 

 

MS 103-3(D)      CASE NUMBERING ON EIS

 

 

MS 104-3(7a)      TOOLS FOR EFFECTIVE CASE LOAD MANAGEMENT

 

 

MS 105-1(B)      VERIFICATION OF INFORMATION

 

 

MS 111      PROGRAM LOSSES AND CLAIMS COLLECTION

 

 

MS 112-4(A)      EARLY FRAUD DETECTION REFERRALS

 

 

MS 118      VOTER REGISTRATION

 

 

MS 120      FEE AGENTS

 

 

MS 124      TITLE IV-E / DPA TRANSFER PROTOCOLS

 

 

MS 128-2      REPATRIATION PROGRAM