113-7          QUALITY ASSESSMENT REVIEWER CONTACT WITH THE CASEWORKER

MEQC Medicaid Eligibility Quality ControlMedicaid Eligibility Quality Control, PERM Payment Error Rate Measurement QA Quality Assessment, ATAP Alaska Temporary Assistance Program, APA Adult Public Assistance ayment Error Rate Measuremen,   reviews must be independent and objective.  During the review process, the QA Quality Assessment Quality AssuranceReviewer will normally proceed without assistance or contact with the caseworker.  The QA Quality Assessment Quality AssuraReviewer may contact a field office directly when:

• The recipient cannot be located;
  
  

• The recipient refuses to cooperate;
  
  

• The case file documentation is unclear;
  
  

• The QA Quality Assessment Reviewer found unreported information that impacts future benefits; or
    
  

• There's a reference in the case record to documentation that cannot be located by the QA Quality Assessment Reviewer.
  
  

The caseworker may contact the QA Quality Assessment Quality AssuranceSupervisor to discuss the review findings and verifications obtained during the course of the review.