109-10 CASE MANAGERS USE OF CANO
CANO is not intended to replace other tools such as email and telephone to ensure clear communication between case managers and DPA eligibility staff. Temporary Assistance case managers have read-access and write-access to CANO , but the use of CANO is limited to the entry of case specific information needed by the eligibility technician (ET) to take action on the case.
CANO entries by case managers are limited to:
Notifications of Job Start and OJT placements
Requests to lift or impose penalties
Requests to start or end exemptions from work activities
Notifications of extension decisions
Notification of home visits conducted and decision to increase an ATAP penalty amount to 75% or full family sanction
Job quit disqualification determination
Case managers must set an alert whenever they make a CANO
entry. The alert entry should note the action requested and date
the CANO entry was made.
Examples of alert entries:
Set penalty - CANO 4/15
Job Start - CANO 4/15
Extension Decision - CANO 4/15
Note:
Client specific entries made in CANO
before the implementation of Client Notes will remain in CANO and will
not be deleted.
REPORTING CHANGES
Case managers must not, other than for the circumstances mentioned above, use CANO to report changes for their clients. Clients should be reminded that it is their responsibility to report changes directly to their eligibility technician. Case managers can facilitate the process by:
Providing clients with change report forms and/or forwarding forms to eligibility staff,
Forwarding client emails regarding changes to eligibility staff , and
Providing clients with contact numbers so the report of change can be made directly to the eligibility staff.
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