109-6          EISEligibility Information System/ARIESAlaska's Resource for Integrated Eligibility Services CANOCase Notes GUIDANCE

This section is a reference for documenting information in a CANOCase Notes that is not uploaded in ILINX, or to clarify questionable information in ILINX. Staff must document information when there is no supporting documentation in ILINX or the eligibility system.

The Case Note Template Guide is located in SharePoint under Staff Resources.

Households with No Income and Resources:

Documentation is necessary for every action taken on an application. This includes households that have no income or resources. For these types of applications, a summary of the household situation is still necessary. Blank or incomplete information on the application must be clarified, noted in the CANO, and must include the following components or subjects at the least:

• Record Title
• Rights and Responsibilities
• Prior Support
• Actions

Documentation to Support Using Only One Reason in Denial or Closure Notices:

When staff finds an obvious reason for denial or ineligibility, they are instructed to stop interviewing and deny the application or recertification based on this sole reason. Staff must then document in CANOCase Notes the information gathered from the household to support the reason for denial or closure. However, in situations where it is obvious to staff that there is another reason for denial or closure, for example, the household is both over resource and over income, both reasons must be documented in CANOCase Notes.