109-5          EDITING AND DELETING DOCUMENTATION FROM CANOCase Notes

Staff may edit and delete CANOCase Notes entries they made the same day the note is created in the eligibility systems. Afterwards, staff must notify their supervisor or lead worker to delete CANOCase Notes entries in EISEligibility Information System, ARIESAlaska's Resource for Integrated Eligibility Services, and ECOSEnergy Community Online System. Only supervisors and lead workers may request to delete CANOCase Notes entries written by another worker.

The supervisor or lead worker will review the request and determine if the entry must be deleted. Once it has been determined that the CANOCase Notes must be deleted, the supervisor or lead worker will:

• Send an email to Systems Support helpdesk at hss.dpa.systems.support@alaska.gov and provide the following: case name, case number, date and time, the supervisor or lead worker's name and title, and reason for the deletion.

When Systems Support receives a CANOCase Notes deletion request, the entire CANOCase Notes entry will be deleted from the applicable eligibility system.