109-5          EDITING AND DELETING DOCUMENTATION FROM CANO Case Notes

Staff may edit and delete CANO Case Notes entries they made the same day the note is created on EIS Eligibility Information System .  Afterwards, staff must notify their supervisor or lead worker to delete CANO Case Notes entries. Only supervisors and lead workers may request to delete CANO Case Notes entries written by another worker.  

The supervisor or lead worker will review the request and determine if the entry must be deleted. Once it has been determined that the CANO Case Notes must be deleted, the supervisor or lead worker will:

• Send an email to Systems Operations helpdesk at EISHELP@alaska.gov and provide the following:  case name, case number, date and time, the supervisor or leadworker’s name and title, and reason for the deletion, or
  
  

• Go online at https://dpaworks.dhss.alaska.gov/ and fill-out the Request to Delete CANO Case Notes template.

When EIS Eligibility Information System helpdesk receives a CANO Case Notes deletion request, the entire CANO Case Notes entry will be deleted from EIS Eligibility Information System .