101-5           WHERE TO SUBMIT AN APPLICATION

 

101-5 A.      DPA OFFICES

 

Individuals and families living in areas where there is neither a DPA office nor a designated fee agent may obtain applications from any DPA office. Requests for applications can be made by phone or in writing. Applications can be found online at:

 

http://dpaweb.hss.state.ak.us/node/47

  

Individual can mail, fax, email, or hand-deliver applications for public assistance to any DPA office location. A list of DPA offices statewide can be found online at:

 

 http://dhss.alaska.gov/dpa/pages/features/org/dpado.aspx

 

 

101-5 B.      FEE AGENTS

 

Paid volunteers, called fee agents, help individuals apply who live in communities that do not have a local Division of Public Assistance office.  DPA provides fee agents with a supply of applications and other forms individuals need to apply for public assistance.

 

Individuals living in areas where there is no DPA office will normally submit an application to the local fee agent.  The fee agent assists the applicant in completing the application, interviews the applicant, and forwards the application and required forms and verification to the appropriate DPA office for processing.  

 

Individuals are not required to go to a fee agent, and may send the application directly to the nearest Division of Public Assistance office. Refer to MS 120 for additional information about the role of fee agents in DPA.

 

101-5 C.      NATIVE FAMILY ASSISTANCE PROGRAMS

 

See Chapter 116, NFAP and DPA Case Processing Procedures, for information on accepting application forms from Native Family Assistance Programs.  

 

Note:

A workflow chart for applications received from Fee Agents and Native Family Assistance Programs is provided in Addendum A to this chapter.

 

101-5 D.      LOCATION OF APPLICATIONS

 

Applications must be worked statewide by any DPA office.

 

The following are exceptions:

 

Application Received in Full Service Offices and Specialized Offices


    1. Applications for Long Term Care and TEFRA categories will be processed and assigned to the Long Term Care Office (070/071).

    2. Senior Benefits cases will be processed statewide by any DPA office, regardless if the household has an open case for other programs assigned to a different office.

 

  1. Heating Assistance applications will be processed statewide by any DPA office.

  2. If an application is received at a local DPA office and the household had a closed case assigned to another office within the last 12 months, the application will be worked by a staff member and will be assigned to the office that received the application.

 

 

  1. If all cases have been closed for 12 months or more, the office that receives the application will maintain that case.

    Example:

 

 


 

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2020-03 (12/20)