9200-5          ACCESSING EISEligibility Information System, ACSESS, AND SAMSecure Access Manager

In most situations, those accessing state systems outside of the State of Alaska firewall must do so through a VPNVirtual Private Network account using WebConnect. Once signed into the VPNVirtual Private Network, users can access EISEligibility Information System through the Mainframe, and ACSESSAlaska Child Support Enforcement Services System and SAMSecure Access Manager through the internet.

9200-5 A.      WEB CONNECT

Before accessing EISEligibility Information System, you must connect the WebConnect client using the following steps.

Step 1: https://web3270.state.ak.us/

Step 2: Enter your SOA username and password

You might see this screen asking permission to run the JAVA application. If you get any JAVA error messages, you will need to contact your IT section for assistance.

If you see the JAVA login screen, you will need to use your State of Alaska (SOAState of Alaska) username and password.

Afterwards you may have to give permission to allow your system to run OpenConnect.

Step 3: Select the JDC1-jdc1ssl link

Step 4: You made it to the Mainframe

Finally, you will see the Mainframe logon screen along with a small pop-up window that is required to stay open to be connected to the WebConnect client.

9200-5 B.      SIGNING ON TO THE MAINFRAME AND EISEligibility Information System

Signing into the Mainframe will allow you to access EISEligibility Information System to view information on public assistance cases.

Note:

The instructions tell you to press the <ENTER> key, however, some keyboards require that you use the <CONTROL> key instead of the <ENTER> key for some of these functions.

1. Creating a New Password

Before signing in for the first time, you need to think about creating your own password. The temporary password you'll be sent is only good for 24 hours. It must be changed the first time you sign in or you will need to wait for another temporary password to be sent to you.

Certain requirements must be followed in order for your new password to be accepted:

• Passwords must be 8 characters in length.
• Passwords expire and must be changed after 45 days. However, you may change it prior to 45 days (but no more often than every 15 days).
• A password may not start with any of the following: ALASKA, APPL, APR, ASDF, AUG, BASIC, CADAM, DEC, DEMO, FEB, FOCUS, GAME, GUEST, IBM, JAN, JUL, JUN, LABOR, LOG, MAR, MAY, NET, NOV, OCT, PASS, QWERTY, ROS, SEP, SIGN, SYS, TEST, TSO, VALID, VTAM, XXX, 1234.
• A password may not be the same as your Login ID.
• A password cannot be changed more often than every 15 days.
• A password cannot be the same as the previous 6 passwords.
• Passwords may not contain adjacent repeating characters (aa, bb, etc).
• Passwords must contain at least one alphabetic and one numberic character.
• Passwords may contain any alpha-numeric character (A-Z, 0-9).

Password Examples

2. Signing onto the Mainframe

The first screen you see after signing on through OpenConnect is the Mainframe screen.

• In the "Id" field, enter the ID number sent to you by the EISEligibility Information System Help Desk. It normally starts with HPA and is followed by 4 additional letters.
• In the "PASSWORD" field, enter the temporary password that was sent to you by the EISEligibility Information System Help Desk. THIS MUST BE DONE WITHIN 24 HOURS OF RECEIVING THE EMAIL.
• Tab down to the "NEW PASSWORD" field and input the new password you've created.
• Your cursor should automatically move to the "VERIFY" field. If it does not, hit the tab button. Enter your new password again.
• Hit <ENTER>.

3. Signing onto EISEligibility Information System

1. You should now be at your personalized menu. It will look similar to the screen shot below. You may have different options listed depending on your permission levels.

• Choose H&SS CICS by using the PF key that corresponds with that option or placing an X on the line to the left of the option.
• Hit <ENTER>.

2. On the following screen, type HEIS and hit <ENTER>.

3. You will now see the EISEligibility Information System logon screen.

• To access EISEligibility Information System, type your Security Key XXXXXX and your temporary password XXXXXXXX. Note: The Security Key for EISEligibility Information System is the same as the Logon ID for the Mainframe.
• Press <ENTER>.
• You will need to change the temporary password used on the next screen.

9200-5 C.      SIGNING ON TO SAMSecure Access Manager

SAMSecure Access Manager (Secure Access Manager) is the Department of Labor's unemployment benefit system. Use this link to access SAMSecure Access Manager.

When you reach the web page, you will see a drop-down menu. Click on the arrow and choose "All Other Users" then click the button to continue to sign in.

A new window will come up showing the email provided to you by the State of Alaska and asking for you password.

Enter the password for your State of Alaska ID to complete your sign on. Information about navigating SAMSecure Access Manager can be found in the Learning Management System: https://learn.dhss.alaska.gov/login/index.php.

9200-5 D.      CSED ACSESS

Child support information is now accessed through ACSESSAlaska Child Support Enforcement Services System. To request access to ACSESSAlaska Child Support Enforcement Services System, the following forms are required:

• CSED External User Confidentiality Acknowledgment Form

• CSED ACSESS Workorder Form

Agencies should submit their ACSESSAlaska Child Support Enforcement Services System forms directly to CSEDChild Support Enforcement Division at dor.csed.helpdesk@alaska.gov.