9200-3          POINT OF CONTACT

Each NFAPNative Family Assistance Program agency has a single point of contact (POCPoint of Contact) to help NFAPNative Family Assistance Program staff members who have issues using State of Alaska computer systems. All communications should come from the POCPoint of Contact to the sponsor.

9200-3 A.      NFAPNative Family Assistance Program AGENCY CONTACTS

9200-3 B.      POINT OF CONTACT RESPONSIBILITIES

The POCPoint of Contact is responsible for ensuring all packets needed to request system access for new staff, annual renewals, changes, deletions, and password resets are submitted timely and are complete.

• Follow the instructions in this guide;
• Keep track of renewal dates and be proactive in requesting a renewal so that staff don't have to start over once their access expires;
• Ensure the request packet is complete prior to sending to the sponsor;
• Ensure all forms are completed correctly;
• Train staff to come to them for system related issues; and
• Provide hands on training or guidance to staff as needed.