STATE OF ALASKA

Department of Health and Social Services

Division of Public Assistance

TRANSMITTAL NUMBER: 2021-03

MANUAL: Heating Assistance Program

DATE: December 1, 2021

Several sections of the Heating Assistance Program Policy Manual have been revised in order to incorporate new policy, clarify existing policy, and align policies within our policy manuals.

If you have questions, please contact the Policy & Program Development Team at dpapolicy@alaska.gov.

OVERVIEW OF CHANGES

MS 3001            APPLICATION PROCESS

• Updated application process to allow for applications to be completed and signed via telephonic recording to align with DPADivision of Public Assistance's other policy manuals.

MS 3001-1        APPLICATION FORM AVAILABILITY

• Added telephonic application as a method of form availability.

MS 3001-2F       TAKING AN APPLICATION BY PHONE

• Removed subsection as this action is no longer limited to the elderly or disabled, and is now addressed in MS 3001.

MS 3005-2         EXPEDITED PROCESSING FOR HOUSEHOLDS WITH ELDERLY OR DISABLED MEMBERS

• Removed reference to the exception for telephonic applications and signature requirements for the elderly or disabled as all clients are now allowed to complete and sign an application via telephonic recording. This process is now referenced in manual section 3001.