If a recipient moves their physical residence from one community to another or from one dwelling to another with a different heat source, within the state of Alaska, the recipient may request that their remaining balance be transferred to their new heating vendor. The original vendor must send any remaining balance back to HAP . Once the client has provided DPA with copies of both their current primary heating fuel and electric billing statements HAP will reissue to the client's new vendor(s) in the new service area.
If a recipient moves to a dwelling within the state of Alaska where the heat and electricity are included in the rental payment, their grant refund will be issued to them as a direct payment. The recipient must provide a copy of their new rental agreement to DPA before payment will be made.
If a recipient moves into subsidized housing within the state of Alaska where the heat is included in the rental payment the client will not be eligible to receive the refunded benefit.
The refunded benefit will remain available during the season of issuance and through the end of the following federal fiscal year for the client's use if they move into a subsidized or non-subsidized dwelling with heating expenses. Verification of the new living arrangement and heating expenses are required prior to a refunded benefit being reissued.
Note:
Grants are available for client use during the season of issuance and through the end of the following federal fiscal year. HAP is required to return any unused benefit after this specified time frame to the Federal government.
3008-6 A. THE GRANT TRANSFER PROCESS
Policy and Program Development needs to be informed of all refund requests for the following reasons:
STEP 1: The Caseworker informs Policy and Program Development via hss.dpa.policy@alaska.gov of the refund request and documents the request in a case note. The email to Policy and Program Development needs to include the client's HAP application ID number and the justification for the refund and re-issuance request.
STEP 2: Policy and Program Development reviews the request, confirms client is eligible for a refund, and requests a refund from the vendor.
STEP 3: Policy and Program Development contacts the vendor and requests refunded payment with the client's name and address referenced, be sent to:
Department of Health
Division of Public Assistance
PO Box 110640
Juneau, AK 99811-0640
STEP 4: The caseworker informs the client the refund has been requested and once received will be issued to their new vendor. The caseworker informs the client the refund and re-issuance process takes approximately 30 days to complete.
STEP 5: The caseworker documents the following:
STEP 6: Administrative Services receives refund from vendor, posts refund to client's account and notifies Policy and Program Development.
STEP 7: Policy or the caseworker input the client's vendor, fuel type, and account information into ECOS and reissues refunded benefit to new vendor. To complete this step caseworkers can refer the SharePoint document How to Process a Benefit Re-issuance for the Current Program Year in ECOS.
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2023-02 (09/23) |