1007-5          ENDING OR DELETING A PENALTY

The language used by the Work Services case manager when penalties determine the caseworker's actions.

1. END - the action is requested by the case manager to the caseworker when the client complies with the activities necessary to resolve the penalty after the benefit has been reduced or good cause or exemption begin after the penalty was applied. These penalties will stay in the EISEligibility Information System Work Sanction (WOSA) screen history.See ATAP MS 723-3 B for guidance to determine and communicate the date of intent to comply.  

2. DELETE - the action is requested by the case manager to the caseworker to remove the penalty and record of the penalty when a client has established good cause, compliance, or an exemption from the requirement existing prior to the penalty being applied to the case.

The following process applies when a case manager has determined that a WAWork Activity or SSSupportive Services penalty has been resolved. 

Case manager actions:

1. Enter a Client Note (CLNOClient Notes) and Case Note (CANOCase Note) documenting the penalty end.
2. Send the request and supporting documentation to DPA's Secure Document Portal.