1007-2          REQUESTING A PENALTY

The following process applies when a Work Services case manager has determined that a WAWork Activity or SSSupportive Services penalty is appropriate.

Case manager actions:

1. Enter a Client Note (CLNOClient Notes) and Case Note (CANOCase Note) documenting the penalty code and reason.
2. Send the request to hss.dpa.offices@alaska.gov.

Email detail:

• Subject Line: "Work Services"
• Body of email: Client ID, request, and CANOCase Note reference (e.g.: "0600444444 - penalty request - see CANOCase Note dated 1/25/21"

Note:

Work eligible individuals (pregnant women, single parents, and/or two-parent household types) are optional for the purposes of receiving assistance and work activity participation during the period of retro-activity (i.e. time period between the application date and the approval date of benefits). Please refer to WSPMWork Services Procedure Manual Section 1001-1 for guidance regarding rapid engagement.  Penalty requests during the time of retro-activity are allowed but discouraged.